#Undermine synonyms how to
This is just deflection - it undermines your so-called apology even further! How to say 'sorry for the inconvenience' the right way This is because the phrase is commonly followed up by a frustrating caveat, i.e. However, when someone gets in touch to express their opinion over poor customer service, someone has to take the brunt of it.Ĭustomers usually feel ignored when they hear phrases like 'sorry for the inconvenience'. That said, most of the issues your customer support staff deal with are nothing to do with them! Ultimately, people want to see someone take responsibility for the issue they're facing. 'Sorry for the inconvenience isn't actually an apology That said, customer perception is very delicate, and one wrong move can easily lower your customer’s opinion of your company. Of course, this might well be an inference on your customer’s part. When you use phrases like 'sorry for the inconvenience', it suggests that your team doesn't care about solving your customer's problems in a timely manner. Nevertheless, your customers want to hear a resolution timeframe when they get in touch. Some customer service teams will use phrases like 'sorry for the inconvenience' to avoid making further promises. 'Sorry for the inconvenience' lacks urgency It’s proof that businesses that go the extra mile see great rewards. If a business delivers excellent customer service, 78% of customers are happy to do repeat business with them - even following a mistake. You're also missing the opportunity to show that you care - whether through more sincere apologies or an expression of true empathy. In reality, you're annoying your customer even more. After all, they limit your sense of liability. 'We hope to solve the problem as soon as possible.'Īt first, statements like these might seem like a smart move. 'Thank you for making us aware of the issue.' It's the same with other common phrases too. This is because these stock phrases distance your brand from the blame by using passive voice and impersonal language. Apologies like 'sorry for the inconvenience' don't broadcast a dedication to this kind of customer care.
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